Talview Secure Browser (TSB) Compatibility
Browser Extension Conflicts with Secure Browser
If the Talview Secure Browser (TSB) fails to launch, crashes, or shows permission errors, the issue may be caused by active browser extensions. Extensions like ad blockers, VPNs, password managers, or screen recording tools can conflict with system checks or block access to the camera, mic, or secure features. This can result in missed sessions or test disqualification. Here’s what you can check to fix it.
✅ Common Issues and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Extensions are blocking camera/mic access | Disable all active browser extensions before launching TSB |
| Ad blockers are interfering | Temporarily turn off ad blockers (e.g., uBlock, AdBlock, Ghostery) |
| VPN, proxy, or security plugins running | Turn off browser-based VPN/proxy extensions before test |
| Password managers or autofill tools pop up | Disable tools like LastPass, Bitwarden, or browser password prompts |
| Extensions continue to run in background | Use a browser profile with no extensions, or try private/incognito mode |
📚 Additional Troubleshooting
To disable extensions:- On any browser: Open Settings or Preferences → Navigate to Extensions/Add-ons Toggle off all extensions before starting your test
- Or use Private/Incognito Mode: Most browsers block extensions by default in this mode
- Restart your browser and relaunch the secure browser from your test link
🌐 Final Check: Launching TSB
Before entering the test:- Ensure no extensions are running in your other browsers.
- Fully close all regular browser windows
- Launch TSB from the provided link or shortcut without any browsers running