✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| You haven’t downloaded the Secure Browser yet | Use this official link to Download TSB for Windows. |
| Installer doesn’t open | Right-click on Installer file and select Run as Administrator. |
| Installation was blocked by antivirus or firewall | Temporarily disable firewall in your device. On Windows: Go to Control Panel → System and Security → Windows Defender Firewall → Turn off firewall. On macOS: Go to System Settings → Network → Firewall and toggle it off. |
| You’re using a school or work laptop | Use a personal device instead. Work machines may block installations. |
📚 Additional Troubleshooting
- Re-download TSB from the Talview download center
- Restart your device after installation
- Do not attempt to install both Windows and Mac versions — only install the relevant one applicable to your OS.
🌐 Final Check: Confirm Installation
After installation:- Look for TSB icon on your Desktop or in the Start Menu
- Double-click to launch
- Approve any permission pop-ups