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If a candidate can no longer attend a scheduled slot, or if you cannot accommodate them for their booked slot, you can cancel their booking directly from the slot view in the Coordinator Console. Cancelling a booking removes the candidate’s registration for that specific slot without affecting their enrollment in the exam. In this article, you will learn how to cancel a candidate’s booking in the Coordinator Console. Before You Begin Make sure you have:
  • Coordinator role access on your Talview account.
  • An active exam with at least one schedule slot that has candidate bookings.

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Step-by-Step Guide

1. Open the exam from the Exams list From the Coordinator Console, navigate to the Exams section using the left sidebar. Click on the exam you want to manage. 2. Go to the relevant assessment step tab Inside the exam, click the tab for the assessment step where the candidate’s booking exists. 3. Click on the slot The schedule view shows all slots grouped by date, with columns for Slot, Centers, Capacity, and Bookings. Locate the slot for which you want to cancel a candidate’s booking and click the slot time link (e.g., 9:00 AM - 6:00 PM). This opens the Candidates sub-view for that slot. 4. Locate the candidate The Candidates sub-view shows all candidates booked for that slot with the following columns:
  • Candidate - the candidate’s name and email address.
  • Booking External ID - the external ID associated with the booking.
  • Status - the candidate’s current booking status (e.g., Registered).
  • Center - the center the candidate is booked at.
  • Score - the candidate’s score, if available.
Find the candidate whose booking you want to cancel. 5. Open the three-dot menu Click the menu icon (⋮) at the right end of the candidate’s row. A dropdown appears with two options:
  • Reschedule
  • Cancel
6. Click Cancel Click Cancel. The candidate’s booking for that slot is cancelled.
Additional Tips
  • Cancelling a booking only removes the candidate from that specific slot, it does not remove them from the exam or cancel their enrollment. The candidate can be rebooked into another slot if needed.
  • The Bookings column in the schedule view updates automatically after a cancellation, the available seat count increases to reflect the freed-up capacity.
  • If you need to move a candidate to a different slot rather than simply cancelling, use the Reschedule option from the same menu instead.