During your assessment, when accessing Help on your mobile device (secondary device), you may notice that no pop-up appears after tapping the Help option. Help resources are accessible through your primary device, not the secondary (mobile) device used for proctoring.Documentation Index
Fetch the complete documentation index at: https://docs.talview.com/llms.txt
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Understanding Help Access Limitations
During Attendee Onboarding:- Your primary device (laptop/desktop) runs the assessment interface.
- Your secondary device (mobile phone) functions as a proctoring camera.
Accessing Help During Your Assessment
✅ If Your Primary Device Is Available- Switch to your primary device (laptop/desktop).
- Click on the Help option from the assessment interface.
- The Help window or support options will open there.
❗ If Your Primary Device Is Not Accessible If you are unable to access Help from your primary device: You can still get assistance through the following options:
- Visit the official Talview documentation at: docs.talview.com** .** You can run diagnotiscs on your secondary device using this link.
- Raise a support ticket via your assessment communication channel (if provided).
Note: Search for relevant guidance under the Candidates → System Diagnostics section.
Important Notes
- Help functionality is intentionally restricted to the primary device in V8 Proview.
- The mobile device is strictly used for proctoring and monitoring.
- No pop-up appearing on the phone when tapping Help is normal and not a technical error.
If you are experiencing technical issues during onboarding, always attempt to access Help from your primary device first.