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During your assessment, when accessing Help on your mobile device (secondary device), you may notice that no pop-up appears after tapping the Help option. Help resources are accessible through your primary device, not the secondary (mobile) device used for proctoring.

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Understanding Help Access Limitations

During Attendee Onboarding:
  • Your primary device (laptop/desktop) runs the assessment interface.
  • Your secondary device (mobile phone) functions as a proctoring camera.
The Help module is designed to open on the primary device interface only. For security and session stability reasons, Help pop-ups are not displayed on the mobile device.

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Accessing Help During Your Assessment

✅ If Your Primary Device Is Available
  1. Switch to your primary device (laptop/desktop).
  2. Click on the Help option from the assessment interface.
  3. The Help window or support options will open there.
All troubleshooting guidance and support links will be available through the primary screen.
❗ If Your Primary Device Is Not Accessible If you are unable to access Help from your primary device: You can still get assistance through the following options:
  • Visit the official Talview documentation at: docs.talview.com** .** You can run diagnotiscs on your secondary device using this link.
  • Raise a support ticket via your assessment communication channel (if provided).
Note: Search for relevant guidance under the Candidates → System Diagnostics section.
Important Notes
  • Help functionality is intentionally restricted to the primary device in V8 Proview.
  • The mobile device is strictly used for proctoring and monitoring.
  • No pop-up appearing on the phone when tapping Help is normal and not a technical error.
If you are experiencing technical issues during onboarding, always attempt to access Help from your primary device first.