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We use your microphone to capture responses and ensure assessment integrity. Any disruption can prevent the test from starting or recording correctly. Resolving audio errors avoids delay and technical issues during the exam. Follow this guide to identify and fix common microphone issues before starting your assessment.

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✅ Common causes and fixes

What might be wrong?What to do ?
Microphone not connectedExternal or USB microphones may not be recognized.
Incorrect input device selectedSystem or browser may default to a different microphone.
Muted microphoneMic may be muted physically or via software.
Permissions not grantedBrowser or OS may block microphone access.
Conflicting applicationsApps like Zoom or Skype may conflict the mic access.
Low volume or environmental noiseMic sensitivity or background noise can prevent detection.
Audio output routing issueIncorrect playback device can interfere with instructions or feedback.

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Additional Tips

  • Grant microphone permissions in your browser (click the lock icon)
  • Select the correct microphone in system sound settings
  • Close other apps that may be using the microphone
  • Use wired headphones with a built-in mic
  • Sit in a quiet, furnished room
  • Always **test **your microphone before starting the exam.
Still seeing the warning? Try these steps: