Why can’t I hear my audio? - Talview Docs

If you’re unable to hear instructions or audio prompts during your assessment, the issue is usually related to browser-level audio settings rather than your device volume. Use the checklist below to quickly identify and resolve common causes.

✅Common Causes and Fixes

What might be wrong	How to fix it
Browser tab is muted	Right-click the test tab in your browser and select Unmute site
Audio permission was blocked earlier	Close the tab, reopen the test link, and allow audio when prompted
Browser audio is not working	Play audio in another tab (for example, a video site) to confirm browser sound
Audio output is routed to another device	Disconnect Bluetooth headphones, HDMI monitors, or external speakers and retry

🌐 Final Check: Can You Hear Now?

After unmuting:

Reload your Talview assessment link
Watch for instructions or voice-based system checks
Make sure no Bluetooth headphones or HDMI screens are silently taking over the output

Additional tips:

Reload the test page after unmuting the tab to ensure changes take effect.
Restart the browser if audio still does not play after fixing settings.
Avoid using wireless audio devices during the test, as they may redirect sound output.
Ensure no other applications are actively controlling system audio.

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