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Encountering a ‘Camera not found’ error during an onboarding can prevent you from proceeding with your assessment. This error typically occurs due to hardware connection issues, browser permission settings, or conflicting applications that are already using your camera. This article helps you resolve camera detection issues so you can complete your session successfully.

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🔎Troubleshooting Common Issues

What might be wrongHow to fix it
External camera not properly connected to your deviceEnsure your external camera is securely plugged into your computer and powered on.
Check that all cables are firmly connected.
Browser does not have permission to access your cameraClick the lock icon next to the URL in your browser’s address bar, select **‘Site settings’ **or **‘Permissions for this site’ **and set camera permission to ‘Allow’.
Another application is currently using your cameraClose applications like Skype, Zoom, Microsoft Teams, or messaging apps that might be accessing your camera.
Check Task Manager (Windows) or Activity Monitor (Mac) for background processes using the camera.
System privacy settings blocking camera accessGo to Settings > Privacy & Security > Camera, and enable ‘Camera access’, ‘Let apps access your camera’, and ‘Let desktop apps access your camera’.
Browser page not refreshed after permission changesPerform a hard reload by pressing Ctrl + Shift + R (Windows) or Command + Shift + R (Mac) to apply the new camera settings.

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Additional Tips:

  • Test your camera to confirm it’s functioning properly before starting the onboarding process.
  • Restart your browser completely after adjusting camera permissions to ensure settings take effect.
  • If using a corporate or school network, check with your IT team about firewall settings that might be blocking Talview’s camera access.
  • If the issue persists after trying all steps, try using a different browser (Chrome, Edge, or Firefox are recommended)