Why is my camera showing a black screen? - Talview Docs

If your camera is detected by Talview but the video feed shows only a black screen, the camera hardware is being recognized, but the video stream itself isn’t coming through. This usually points to a driver, application conflict, or system-level display issue rather than a permissions problem. This article walks you through resolving it.

🔎 Troubleshooting Common Issues

What might be wrong	How to fix it
Another application has claimed the camera stream	Close all other apps that may be using the camera, such as Zoom, Teams, Skype, or screen recording tools, then refresh the page.
Outdated or corrupted camera driver	On Windows, open Device Manager, locate your camera under Cameras, and update or reinstall the driver. On Mac, ensure your OS is updated to the latest version.
Hardware acceleration conflict in the browser	In your browser settings, turn off hardware acceleration, restart the browser, and retry the check.
Privacy shutter or physical cover on the camera	Check for a sliding privacy shutter or a cover over the lens and remove it.
Browser tab lost the camera stream after being backgrounded	Refresh the page and avoid switching tabs or minimizing the browser during the check.

Additional tips

Restart your browser completely after making changes
Try a different supported browser to rule out a browser-specific issue
Restart your computer if the black screen continues after trying the steps above