Managing No-Shows for Candidates and Interviewers

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Step-by-Step Walkthrough

1. Check No-Show Status in the Table View
   • Login as a recruiter and select the workflow and open the Interview step.
   • In the table view, check the candidate and interviewer status:
     • Joined – Participant is present in the interview room.
     • Not joined – Participant has not joined.
     • No Show – Participant did not attend the interview during the scheduled time.
2. View No-Show Details in the Side Panel
   • Click on the interview card for any candidate.
   • In the side panel, you will see the real-time join status (Joined, Yet to Join, No Show) for both the candidate and interviewer.
3. Automatic Escalation Notifications
   • If one participant joins but the other does not join within 5 minutes after the scheduled start time, the system automatically sends an escalation email to the interview organizer (recruiter).
   • This allows the recruiter to quickly intervene, contact the missing participant, and decide whether to reschedule or continue waiting.
4. Post-Interview Summary Email
   • After the interview ends, a summary email is automatically sent:
     • To the organizer (recruiter): Shows who attended, who were marked as no-shows, and overall attendance details.
     • To evaluators: Shows their own attendance status and the attendance status of other participants.
   • Based on this summary, the recruiter can decide whether to reschedule the interview if critical participants did not attend.
5. Follow-Up Actions
   • If the candidate is a no-show:
     • Reach out via phone, email, or offline channels to confirm if they faced any issues.
     • Decide whether to reschedule or close the interview step.
   • If the interviewer is a no-show:
     • Contact the interviewer or assign a backup interviewer if possible.
     • Communicate with the candidate to manage expectations and reduce frustration.