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When recruiters encounter problems with the search function in the Talview Notification Inbox, it can disrupt candidate tracking and workflow efficiency. This article helps recruiters diagnose why search may not be working and provides actionable solutions for each issue.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Search term spelling or case mismatchDouble-check search spelling, use correct capitalization, and partial keywords
Search index not refreshed after new data entryRefresh the inbox manually before searching
Candidate notifications not loaded in inboxReload the page, or try accessing via different device/browser
Outdated browser or unsupported browser versionUpdate browser to latest supported version (prefer Chrome, Edge, Firefox)
Browser extensions (ad blockers, privacy tools) interferingDisable browser extensions and refresh the inbox
Browser caching causing outdated resultsClear browser cache and cookies, then refresh and retry

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Additional Tips:

  • Ensure you are not logged in simultaneously on multiple devices, as this may impact real-time inbox updates or filter performance.
  • Consult Talview’s Help Center for step-by-step guides or troubleshooting diagnostics to resolve advanced issues.
  • If multiple users experience the issue, escalate to IT or Talview support for service-level investigation