Multiple notifications for the same event in the Notification Inbox, can clutter your workflow and make it harder to track important updates. Duplicate notifications typically occur due to system sync issues, multiple triggers firing simultaneously, or configuration overlaps in your notification settings. This article helps you identify why duplicate notifications appear and provides clear steps to resolve the issue so you can maintain a clean, organized inbox.Documentation Index
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🔎 Troubleshooting Common Issues
| What Might Be Wrong | How to Fix It |
|---|---|
| Browser cache is causing notifications to display twice | Clear your browser cache and cookies, then refresh the page. For persistent issues, try accessing Talview in an incognito/private browsing window. |
| System sync delay is creating duplicate entries | Wait 2-3 minutes and refresh your inbox. If duplicates persist, log out completely and log back in to force a fresh sync. |
| You’re logged into multiple devices or browser tabs simultaneously | Close all other active Talview sessions. Keep only one active session open to prevent notification duplication across devices. |
| Notification webhook is firing multiple times | Contact your Talview administrator to review webhook configurations and ensure events are only triggering once. |
| Email forwarding rules are creating duplicate notifications | Check if you have email-to-notification forwarding enabled while also receiving in-app notifications for the same events. Disable one channel. |