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When messages are grouped under the wrong candidate or interviewer, this can disrupt recruitment workflows, create confusion, and hinder timely follow-ups in Talview’s Notification Inbox. This article helps recruiters identify the causes and resolve issues when notifications or conversation threads appear under incorrect profiles, ensuring cleaner communication and accurate tracking.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Candidate/interviewer profiles have similar or duplicate email addresses, resulting in thread misalignmentVerify and update candidate/interviewer emails from the workflow’s candidate details panel; avoid duplicates.
Interviewer/candidate names edited post-scheduling, but notifications still link to original name/emailDouble-check name/email fields and request support for notification thread re-mapping if edits were recent
Users are responding from shared or alias emails, merging thread associationsUse only assigned, verified emails for responses; disable alias or shared inbox features during event workflow

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Additional Tips:

  • Reassign interview notifications by editing candidate or interviewer panel details, then refresh the Notification Inbox to sync updated threads.
  • Check the notification permissions and ensure recruiters are logged in with their dedicated email accounts, shared logins can cause thread mix-ups.