Why am I not receiving email, SMS, or call notifications in my Notification Inbox? - Talview Docs

Recruiters using Talview’s Workflow Tools Notification Inbox may occasionally encounter issues where email, SMS, or call notifications do not appear as expected. This article helps recruiters identify the causes for notification delivery problems and provides proven steps to resolve them efficiently.

🔎 Troubleshooting Common Issues

What might be wrong	How to fix it
Email/SMS provider or firewall is blocking messages	Check organizational security/firewall and whitelist Talview domains or ask IT to allow notification traffic.
Email/SMS/call delivery failures (bounced, rejected, or filtered)	Review spam or junk folders and email logs; correct any detected blocks or errors.
Using an unsupported browser or device	Use a supported browser (Chrome, Edge, Firefox) and keep it updated; try incognito/private mode for troubleshooting.
Browser cache or cookies causing interface issues	Clear browser cache and cookies, then restart the browser and re-login to Talview.

Additional Tips:

Update browser and device software frequently to maintain compatibility and security.
Regularly verify notification preferences after system updates or changes in device/browser.
If no notifications arrive, escalate to Talview support with error screenshots/logs.

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