Why can’t I reply to or forward messages in the Notification Inbox? - Talview Docs

Recruiters sometimes encounter issues where they are unable to reply or forward notifications directly from within the Talview Notification Inbox, especially when managing multiple candidate communications. This article helps recruiters diagnose common causes and offers actionable solutions to restore and streamline inbox functionality.

🔎 Troubleshooting Common Issues

What Might Be Wrong	How to Fix It
The inbox UI is frozen or not loading new content	Refresh the browser tab or log out and back in; clear cache and disable browser extensions that may interfere.
Outdated browser or unsupported device	Update to the latest version of Chrome or Edge and use desktop whenever possible for full inbox functionality.
Network issues or VPN blocks	Test connectivity outside VPN; whitelist Talview platform domains or try a different network.
Notification Inbox undergoing maintenance or bug fixes	Refer to Talview release notes or status page for known issues or maintenance schedules and wait for platform updates.

Additional Tips:

Always check whether notifications are grouped; some system alerts may be consolidated, making individual replies impossible, refer to grouped alert counts before attempting a reply.
Use manual outreach (email, WhatsApp, phone) when system generated notifications do not support replies or forwards.

⌘I