Notification escalation messages are critical reminders that keep recruitment workflows on track by alerting recruiters about no-shows, pending actions, and time-sensitive tasks. When these automated reminders fail to trigger, it can lead to missed follow-ups, delayed hiring decisions, and poor candidate experience. This article helps recruiters troubleshoot and resolve issues when notification escalation messages fail to trigger in Talview’s Notification Inbox.Documentation Index
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🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Incorrect time zone settings | Review the time zone configuration in Profile Settings to ensure escalation timings align with your operational hours. |
| Email notifications blocked | Check your email spam/junk folder and add Talview’s notification domain to your safe senders list. |
| Escalation conditions not met | Review the escalation rule conditions (e.g., “24 hours after no response”) to ensure the triggering criteria have actually been met. |
| System cache issues | Clear your browser cache and cookies, then log out and log back in to refresh notification settings. |