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1. Notification Tracking & Status

Q1. What types of notifications are tracked in the Notification Inbox? The Notification Inbox tracks Email, SMS, and Call notifications sent to the candidates and interviewers from the platform. Q2. Can I filter notifications by status or type? Yes. You can filter notifications by channel (Email/SMS/Call), status (Delivered, Read, Bounced, Pending), candidate name, and date range for precise tracking. Q3. How can I view the history of a specific notification? Click on a notification to open its detailed view, which shows the entire message thread, including previous sends, replies, and any delivery status changes. Q4. How long are notification logs retained? Notification logs are retained for 12 months by default. However, the retention period may vary based on your tenant’s data retention policy.

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2. Candidate & Interviewer Communication

Q5. Can I reply to a notification directly from the Inbox? Yes. Recruiters can reply to email notifications directly. Replies are logged against the candidate’s record. Q6. Can I forward a notification to another user? Yes. Use the Forward option to send the original message to another team member with context. Q7. Can I mark a notification as unread after reading it? Yes. Notifications can be toggled between Read and Unread for better tracking.

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3. Email-Specific Questions

Q8. Are attachments supported in emails? Yes. However, the same cannot be viewed in the inbox view. Q9. What do the different email statuses mean?
  • Sent: The email was successfully sent from the platform.
  • Delivered: The email was accepted by the recipient’s mail server.
  • Read: The recipient opened the email.
  • Bounced: The email couldn’t be delivered (e.g., invalid address, full inbox, blocked domain).
  • Failed: The system couldn’t send the message due to a configuration or network error.
  • Queued: The email is currently in the queue and waiting to be sent from Talview.
Q10. Why is an email showing as “Bounced”? Bounces occur due to invalid email addresses, full inboxes, or blocked domains. Verify and update the candidate’s email before retrying. Q11. Can I see when a candidate opened my email? Yes. Emails marked as Read indicate that the candidate opened the message.

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4. SMS-Specific Questions

Q12. How do I know if an SMS was delivered? Each SMS notification displays a Delivery Status - such as Delivered, Failed, or Queued. A Delivered status confirms the message reached the candidate’s device. Q13. What are SMS character limits? A single SMS supports up to 160 characters. Longer messages are automatically split into multiple parts but will appear as one continuous message to the recipient. Q14. Why might an SMS fail to deliver? SMS delivery can fail due to invalid numbers, carrier restrictions, or the candidate’s phone being switched off or out of network range. Q15. Why does my SMS show as “Delivered” but the candidate hasn’t responded? “Delivered” confirms that the SMS reached the candidate’s device, but a response depends on the candidate choosing to reply. Q16. Can I see the candidate’s SMS reply in the Inbox? Yes. SMS replies appear as part of the same conversation thread for that candidate, maintaining full communication context.

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5. Call-Specific Questions

Q17. What call types are supported? The platform supports Outbound Voice calls initiated by the recruiter. Q18. Why did a call fail to connect? Calls may fail due to unreachable numbers, network errors, candidate rejection, or IVR configuration issues. Q19. Are calls logged in the Notification Inbox? Yes. All inbound and outbound calls made through the system are logged for tracking. Q20. Can I listen to recorded calls? Yes, recordings can be played when you expand the calls card.

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6. Bulk Actions & Efficiency

Q21. Can I mark multiple notifications as read/unread? Yes. Select multiple notifications and apply the Mark as Read/Unread action in bulk. Q22. Can I export notification logs for reporting? Yes. Recruiters can export notifications with their statuses (Delivered, Read, Bounced, etc.) for auditing or sharing with stakeholders.

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7. Troubleshooting & Best Practices

Q23. Candidate didn’t receive a notification - what should I check first?
  • Confirm the candidate’s contact information (email/phone number) is correct.
  • Check if the notification was sent successfully and its status.
  • Ensure the candidate’s email domain or number isn’t blocked or unsubscribed.
Q24. Why is an email marked as bounced but the address looks correct? This can happen due to temporary issues like the recipient’s inbox being full or the domain server rejecting the email. Retry after a few hours or contact your IT admin. Q25. What should I do if a notification keeps bouncing? Verify the contact details and communication channel. If the issue persists after updating, escalate to your system administrator for further investigation. Q26. Why don’t I see a candidate’s response in the Inbox? Check if the candidate replied from the same channel and address (e.g., replying from a different email ID or phone number might not sync automatically).