This article guides you step-by-step on how to reply to a notification mail using Talview’s Workflow Tools Platform. The process leverages Talview’s automated workflow to streamline communication directly from email notifications triggered by the system.

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Step-by-Step Guide:

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Step 1: Login to Talview’s Workflow Tools Platform

  • Navigate to the Workflow Tools login portal.
  • Locate the login form on the main page and complete the authentication process.
  • Upon successful authentication, you will be redirected to the Workflow Tools dashboard.

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Step 2: Navigate to the Notification Inbox

  • On the navigation bar, locate the Inbox icon.
  • Click on this Inbox icon to open your Notification Inbox.

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Step 3: Select a Notification to Read

  • Click on any notification item in the left pane to open its contents on the right panel.
  • You can scroll through the message content to read all details of the notification.

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Step 4: Replying to a notification

  • Select the mail you want to reply to.
  • Click on the Reply Icon (Arrow pointing towards the left), to reply to that mail thread.
  • After replying to the mail, click on Send.
  • You will receive a notification - “Your reply has been sent successfully.”