Skip to main content
If your device is jailbroken (iOS) or rooted (Android), you will not be able to start or continue a Talview interview or proctored assessment. These devices fail system checks because they bypass essential security controls required to maintain exam integrity and fairness. In this article, we explain why jailbroken or rooted devices are blocked, how this impacts your session, and what you can do to proceed.

​
✅ Common causes and fixes

What Might Be WrongWhat You Can Do
Your device is jailbroken or rootedUse a device with a secure, unmodified operating system
You’re unsure whether your device is modifiedContact your device manufacturer or service provider to confirm
Device was altered using unofficial tools or softwareRestore the device to factory settings (if possible) or use another supported device

​
🛠 What to do before your assessment or interview?

  • Switch to a non-rooted Android or non-jailbroken iOS device
  • Avoid using devices that were previously modified, even if the changes seem minor
  • Complete the system check in advance to confirm device compatibility
  • If you cannot access a compliant device, contact your test coordinator for guidance
Once a device is detected as jailbroken or rooted, the restriction cannot be bypassed during the session. Using a compliant device is the only way to proceed.