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If an app crashes during your proctored exam or interview, the root cause is often related to your device’s operating system (OS) on either your primary device or a secondary device (mobile phone) used for environment monitoring. Outdated software, restrictive system settings, or aggressive background controls can interrupt app stability and force the session to close unexpectedly. In this article, we explain how OS-related issues, especially on mobile secondary devices, can lead to app crashes and what you can do to prevent them before your assessment.

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✅ Common Causes and Fixes

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📱 How OS Issues Affect Secondary Devices (Mobile)

When a mobile phone is used as a secondary camera, OS-level restrictions are a common cause of disconnections and crashes:
  • Battery optimization may pause or terminate the camera stream
  • Screen lock or auto-sleep can stop background recording
  • Data saver modes may throttle or block video streaming
  • Background app limits can close the browser or camera session
These interruptions can cause the proctoring session to disconnect or fail compliance checks.

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🛠 Recommended Steps Before Retrying

  • Fully restart your device
  • Ensure your OS meets the minimum supported version
  • Disable battery saver, data saver, or background limits
  • Grant camera, microphone, and storage permissions
  • Reopen the app only after completing the above steps

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📚 Helpful Guides

If the issue persists, follow these step-by-step resources: