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If an app crashes during your proctored exam or interview, the root cause is often related to your device’s operating system (OS). Outdated software, restrictive system settings, or missing permissions can interrupt app stability and prevent you from continuing your session. In this article, we explain how OS-related issues lead to app crashes and what you can do to resolve them before your assessment.

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✅ Common Causes and Fixes

What Might Be WrongWhat You Can Do
Outdated OS versionUpdate your device to the latest supported OS version to ensure compatibility
Power-saving or battery optimization enabledTurn off battery saver / power optimization for the exam or interview app
Device hasn’t been restarted recentlyRestart your device to clear temporary system or memory issues
System performance restrictions enabledRestore default performance settings and disable aggressive background restrictions
Multiple apps running in the backgroundClose all unnecessary apps before starting your session
Required permissions not granted (camera, mic, storage)Go to device settings and allow all required permissions
  • Fully restart your device
  • Ensure your OS meets the minimum supported version
  • Disable battery saver, data saver, or background limits
  • Grant camera, microphone, and storage permissions
  • Reopen the app only after completing the above steps

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📚 Helpful Guides

If the issue persists, follow these step-by-step resources: