Skip to main content
To take a Talview test securely on Mac, you’ll need to install the Talview Secure Browser (TSB). If the app isn’t installing, you may be unable to start your test on time — which can result in missed sessions or test disqualification. Here’s what you can check to fix it.

​
✅ Common Causes and Fixes

What Might Be WrongWhat You Can Do
You haven’t downloaded the Secure Browser yetUse this official link to Download TSB for Windows.
Installer doesn’t openRight-click on Installer file and select Run as Administrator.
Installation was blocked by antivirus or firewallTemporarily disable firewall in your device.
On Windows:
Go to Control Panel → System and Security → Windows Defender Firewall → Turn off firewall.

On macOS:
Go to System Settings → Network → Firewall and toggle it off.
You’re using a school or work laptopUse a personal device instead. Work machines may block installations.

​
Additional Troubleshooting

  • Re-download TSB from the Talview download center
  • Restart your device after installation
  • Do not attempt to install both Windows and Mac versions, only install the relevant one applicable to your OS.

​
🌐 Final Check: Confirm Installation

After installation:
  • Look for TSB icon on your Desktop or in the Start Menu
  • Double-click to launch
  • Approve any permission pop-ups