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When interviewers access a virtual hiring drive, they may encounter situations where the interview link is either missing from the drive interface or fails to work when clicked. This prevents them from joining scheduled interviews and can disrupt the recruitment process. This article helps interviewers troubleshoot and resolve issues when interview links are missing or not functioning properly within Talview’s Workflow Tools.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Browser cache or cookies are preventing the link from displaying correctlyClear your browser cache and cookies, then refresh the drive page.
The interview link has expired, or the interview time has passedCheck if the interview is still within the valid time window.
Request the recruiter to reschedule if needed
Network connectivity issues are blocking the link from loadingCheck your internet connection stability.
Try switching networks or disabling VPN if you’re using one
The interview was rescheduled or cancelled but you weren’t notifiedConfirm the interview status with the recruiter.
Check your email for any rescheduling notifications
The drive is configured for in-person interviews instead of virtual interviewsContact the recruiter, to confirm whether the drive is set up for in-person or virtual mode. If it should be virtual, request them to update the drive settings and if it’s in-person, you do not require the interview link.

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Additional Tips

  • If using multiple tabs, ensure you’re viewing the most recent version of the drive by refreshing the page.
  • Double-check that you’re logged in with the correct interviewer account, as using the wrong credentials can prevent access to assigned interviews.