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When the Drive dashboard fails to reflect real-time interview statuses, interviewers and recruiters lose critical oversight, leading to confusion about candidate progress, scheduling conflicts, and delayed hiring outcomes. This article helps interviewers troubleshoot and resolve issues when the Drive is not updating interview statuses in real-time within Talview’s Workflow Toos.

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🔎Troubleshooting Common Issues

What Might Be WrongHow to Fix It
Browser cache or cookies are outdatedClear the browser cache and cookies, then refresh the Drive dashboard.
Use Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) for a hard refresh to reload the latest data.
Network connectivity issuesCheck the internet connection and ensure stable bandwidth.
Switch to a wired connection if using Wi-Fi or restart the router to improve connection stability.
Dashboard auto-refresh is disabledEnable auto-refresh settings in the Drive dashboard.
Manually refresh the page periodically to ensure the latest interview statuses are displayed.
System sync delaysWait 30-60 seconds and refresh the dashboard, as minor sync delays can occur during high-volume drives.
Calendar integration conflictsVerify that calendar integrations (Google Calendar, Outlook) are properly synced and permissions are granted for real-time data sharing.
Session timeout or logged-out stateLog out completely and log back in to refresh the session.
Ensure the session has not timed out due to inactivity.

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Additional Tip

Contact Talview support if the problem persists after trying all troubleshooting steps, and provide specific details about the Drive, number of candidates, and when the issue began.