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When using Talview’s Workflow Tools, evaluation forms play a critical role in capturing structured feedback from evaluators during hiring and assessment workflows. If you notice that responses entered into an evaluation form are not being saved, it can interrupt the evaluation process and affect the accuracy of candidate data. This article helps diagnose the issue and provides actionable steps to resolve it.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Unstable internet connection: A poor or interrupted network may prevent form responses from syncing with the platform.Ensure you have a stable internet connection before starting the evaluation. Refresh the page only after confirming connectivity.
Form not submitted properly: Simply entering responses does not save them; the evaluator must hit the “Save” or “Submit” button to confirm entries.Double-check that you have clicked the “Save” or “Submit” button at the end of the evaluation form. Wait for the confirmation message that the form has been saved.
Session timeout: If the evaluator is inactive for too long, the session may expire, causing responses to be lost when trying to save.Re-login to the platform if you have been inactive and enter responses within the active session limit.
Form access permissions: If your role does not have permission to submit or update evaluation forms, responses may not reflect in the system.Contact your admin to confirm you have the right permissions to complete and save evaluation forms.
Browser compatibility issues: Older browser versions or unoptimized browsers may conflict with form functionality.Use the latest version of Chrome or other supported browsers. Clear cache and cookies before retrying.
Temporary platform outage: Rarely, platform downtime or server glitches can prevent data from saving.Check Talview’s status page or reach out to support for confirmation. Retry saving once the platform is fully operational.
Multiple evaluators editing simultaneously: If two users attempt to edit the form at the same time, one evaluator’s inputs may overwrite the others.Coordinate with other evaluators and ensure that only one person fills in the evaluation form at a time.

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Additional Tips:

  • Always enter responses and save periodically instead of waiting until all fields are filled.
  • Disable browser extensions (like ad blockers or autofill tools) that may interfere with form submission.
  • If using VPN or proxy, try disabling it temporarily to ensure smooth data transmission.
  • For recurring issues, capture error messages or take a screenshot and share it with the Talview support team for faster resolution.