Why is the candidate’s resume missing or not visible? - Talview Docs

When a candidate’s resume is missing or not visible in Talview Workflow Tools, it delays screening and interview processes. This article lists common causes and fixes to help recruiters, hiring managers, and admins to get access to the candidate’s missing resume.

🔎 Troubleshooting Common Issues

Scenario 1: Candidate Applies Using the Resume

What might be wrong	How to fix it
Candidate submitted unsupported file type (e.g., image, RTF, password-protected)	Instruct candidate to resubmit inPDF (text-based)
File size exceeds platform limits	Request candidate to compress or reformat resume under allowed size_(_ typically 2–5MB, although keeping resume files under 1MB is considered best practice to avoid upload issues.)
Resume upload incomplete, or error missed by candidate	Guide candidate to monitor for confirmation message after upload
Candidate skipped resume upload step	Prompt candidate to complete missing step via email
Resume corrupted during upload	Ask for a fresh upload, ensuring file integrity

Scenario 2: Resume File Comes in via ATS

What might be wrong	How to fix it
ATS integration with Workflow Tools is broken or misconfigured	Recruiters need to reach out to the admin.
Unsupported resume file imported	Recruiters need to reach out to the Admin / Support
Old versions or duplicates of resume linked to the candidate	Remove redundant docs and retain latest resume copy

Scenario 3: Recruiter Uploads the Resume

What might be wrong	How to fix it
Recruiter uploads unsupported file or by mistake chooses wrong candidate profile	Confirm correct file format and verify assigning to correct candidate
Duplicate resumes uploaded for same candidate	Delete older or redundant versions, keep only the latest
Resume upload not completed (incomplete process, no confirmation message)	Double-check for completion confirmation and re-upload if necessary

Additional Tips:

Use supported formats like PDF to ensure compatibility.
Upload resumes over a stable internet connection to prevent transfer interruptions.
Keep file sizes within platform limits (usually under 3 MB) by compressing if needed.
Always wait for confirmation of a successful upload and preview the resume if possible.

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