🔎 Troubleshooting Common Issues
Scenario 1: Candidate Applies Using the Resume
| What might be wrong | How to fix it |
|---|---|
| Candidate submitted unsupported file type (e.g., image, RTF, password-protected) | Instruct candidate to resubmit inPDF (text-based) |
| File size exceeds platform limits | Request candidate to compress or reformat resume under allowed size_(_ typically 2–5MB, although keeping resume files under 1MB is considered best practice to avoid upload issues.) |
| Resume upload incomplete, or error missed by candidate | Guide candidate to monitor for confirmation message after upload |
| Candidate skipped resume upload step | Prompt candidate to complete missing step via email |
| Resume corrupted during upload | Ask for a fresh upload, ensuring file integrity |
Scenario 2: Resume File Comes in via ATS
| What might be wrong | How to fix it |
|---|---|
| ATS integration with Workflow Tools is broken or misconfigured | Recruiters need to reach out to the admin. |
| Unsupported resume file imported | Recruiters need to reach out to the Admin / Support |
| Old versions or duplicates of resume linked to the candidate | Remove redundant docs and retain latest resume copy |
Scenario 3: Recruiter Uploads the Resume
| What might be wrong | How to fix it |
|---|---|
| Recruiter uploads unsupported file or by mistake chooses wrong candidate profile | Confirm correct file format and verify assigning to correct candidate |
| Duplicate resumes uploaded for same candidate | Delete older or redundant versions, keep only the latest |
| Resume upload not completed (incomplete process, no confirmation message) | Double-check for completion confirmation and re-upload if necessary |