The evaluation form in Talview’s Workflow Tools may fail to save responses for many reasons - from simple client-side problems (browser, connectivity) to server-side issues (validation, permissions, database). The table below lists common causes and straightforward fixes to help you quickly diagnose and resolve the problem.Documentation Index
Fetch the complete documentation index at: https://docs.talview.com/llms.txt
Use this file to discover all available pages before exploring further.
🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| User session expired or user got logged out | Ask the user to refresh or re-login and retry. Make sure session timeouts are configured appropriately for long evaluations. |
| Browser incompatibility or outdated browser | Confirm the user is on a supported, up-to-date browser (Chrome/Edge/Firefox) and ask them to try again after updating. Test in an alternate browser. |
| Network interruptions or unstable connectivity | Check network connection: ask user to switch networks or use a wired connection. Implement/retry with exponential backoff for intermittent failures. |
| Form is in read-only/closed state or not published | Confirm the form is published and editable for the current user and evaluation instance. Re-open or publish the correct version if needed. |
| Autosave feature disabled or misconfigured | Check autosave settings; advise user to manually save and submit for now. Re-enable or fix autosave configuration. |
| Feature flags or rollout causing unexpected behavior | Check whether any feature flags are active for the org/environment and rollback or enable fixes as necessary. |