🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Temporary network or connectivity issue (slow or intermittent internet) | Reload the page; if that fails, switch networks, run a quick network speed test, and retry. If on VPN/proxy, try without it. |
| Browser-related issues including outdated browser versions, corrupted stored data (cache, cookies, local storage), or interference from extensions and blocking software that prevent proper page functionality | Try browser troubleshooting: 1. Use a hard refresh ( Ctrl/Cmd+Shift+R) or clear Talview site cookies and cached data2. Ensure you’re using a supported browser (Chrome or Edge latest versions) and disable browser extensions (especially ad-blockers and privacy extensions). 3. Alternatively, open an incognito/private window to test with a clean browser environment that automatically disables extensions and uses fresh cache. |
| Browser compatibility or outdated browser | Confirm Talview-supported browsers and versions. Update the browser or try a supported browser (Chrome/Edge latest) and retry. |
| Browser extensions, ad-blockers, script blockers interfering with page scripts | Disable extensions (especially ad-blockers, privacy extensions) or try in an incognito window with extensions off. |
| Authentication or SSO token expired (user logged out or session timed out) | Log out and log back in. If using SSO, re-authenticate via the identity provider. Confirm session length policies with your admin. |
| Insufficient user permissions or role-based access preventing profile visibility | Check user role/permissions in the admin console. Ask an admin to confirm you have permission to view that candidate and the specific workflow/tool. |
| Large attachments or media on the candidate profile causing slow load or timeouts | Ask the hiring team to temporarily remove or minimize large attachments or try loading the profile with attachments disabled. Increase timeout only if platform admin can. |
| Security/firewall rules or corporate proxy blocking requests to Talview services | Work with IT to allowlist Talview endpoints and ensure SSL inspection is not breaking tokens. Test outside corporate network (e.g., mobile hotspot) to confirm. |
| Local device resource limits (memory/CPU) causing page to hang on heavy profile content | Close other tabs/apps, restart the browser |
Summary of immediate actions:
- Try Incognito and a different browser (Chrome recommended).
- Clear cache/cookies for Talview and disables extensions.
- Try a different network (to rule out firewall/proxy).
- If issue persists for multiple users, capture
HAR + console logsand escalate with candidate IDs and timestamps.