When interviewers access a virtual hiring drive, they may encounter situations where the interview link is either missing from the drive interface or fails to work when clicked. This prevents them from joining scheduled interviews and can disrupt the recruitment process. This article helps interviewers troubleshoot and resolve issues when interview links are missing or not functioning properly within Talview’s Workflow Tools.Documentation Index
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🔎 Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| Browser cache or cookies are preventing the link from displaying correctly | Clear your browser cache and cookies, then refresh the drive page. |
| The interview link has expired, or the interview time has passed | Check if the interview is still within the valid time window. Request the recruiter to reschedule if needed |
| Network connectivity issues are blocking the link from loading | Check your internet connection stability. Try switching networks or disabling VPN if you’re using one |
| The interview was rescheduled or cancelled but you weren’t notified | Confirm the interview status with the recruiter. Check your email for any rescheduling notifications |
| The drive is configured for in-person interviews instead of virtual interviews | Contact the recruiter, to confirm whether the drive is set up for in-person or virtual mode. If it should be virtual, request them to update the drive settings and if it’s in-person, you do not require the interview link. |