Why is the Drive not updating real-time Interview Status? - Talview Docs

When the Drive dashboard fails to reflect real-time interview statuses, interviewers and recruiters lose critical oversight, leading to confusion about candidate progress, scheduling conflicts, and delayed hiring outcomes. This article helps interviewers troubleshoot and resolve issues when the Drive is not updating interview statuses in real-time within Talview’s Workflow Toos.

🔎Troubleshooting Common Issues

What Might Be Wrong	How to Fix It
Browser cache or cookies are outdated	Clear the browser cache and cookies, then refresh the Drive dashboard. Use `Ctrl+F5 (Windows)` or `Cmd+Shift+R (Mac)` for a hard refresh to reload the latest data.
Network connectivity issues	Check the internet connection and ensure stable bandwidth. Switch to a wired connection if using Wi-Fi or restart the router to improve connection stability.
Dashboard auto-refresh is disabled	Enable auto-refresh settings in the Drive dashboard. Manually refresh the page periodically to ensure the latest interview statuses are displayed.
System sync delays	Wait 30-60 seconds and refresh the dashboard, as minor sync delays can occur during high-volume drives.
Calendar integration conflicts	Verify that calendar integrations (Google Calendar, Outlook) are properly synced and permissions are granted for real-time data sharing.
Session timeout or logged-out state	Log out completely and log back in to refresh the session. Ensure the session has not timed out due to inactivity.

Additional Tip

Contact Talview support if the problem persists after trying all troubleshooting steps, and provide specific details about the Drive, number of candidates, and when the issue began.

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