During virtual hiring events and career fairs, accurate attendance tracking is essential for maintaining reliable candidate records and interviewer performance metrics. Sometimes, the system may incorrectly flag a candidate or interviewer as a no-show even when they attended the scheduled session. This article helps interviewers identify why no-show statuses are incorrectly assigned and provides solutions to correct these markings.Documentation Index
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🔎Troubleshooting Common Issues
| What might be wrong | How to fix it |
|---|---|
| The participant joined late and missed the automatic attendance window | Manually update the attendance status in the Drive dashboard under the specific session details. |
| Browser or network issues prevented the system from registering attendance | Check the session logs for connection attempts. If logs show connection activity, manually mark the participant as attended and document the technical issue for future reference. |
| The participant joined from a different device or account than registered | Verify alternative login records in the system. Cross-reference participant details and update the attendance status if you can confirm their presence through session recordings or chat logs. |
| Time zone mismatches caused confusion about the actual session timing | Review the scheduled time zone settings for the drive. If the participant joined at the correct local time but wrong system time, adjust the attendance record and send clarification about time zones for future sessions. |