Face & ID Verification
What Causes an ID Upload Loop? How to Exit and Retry Correctly
An ID upload loop occurs when the system repeatedly asks you to upload an ID, causing a delay in the process. This article outlines common causes of ID upload loops and provides solutions on how to exit the loop and retry the upload process correctly.
Troubleshooting Steps
Implementing these tips can improve the quality of your ID verification submissions.| Steps to Exit and Retry Correctly | How to do? |
|---|---|
| 1. Assess Your Internet Connection | Use speed tests to check connectivity. |
| 2. Verify ID File Requirements | Supported formats jpg, .png, .pdf; check file size. |
| 3. Improve Image Quality | Use good lighting to improve the quality of the image. Ensure that the image is clear and fully captured. |
| 4. Check ID Validity | Check whether the ID uploaded is valid and accepted. |
| Upload ID with the latest image. | |
| 5. Clear Cache and Cookies | Go to browser settings and clear cache and cookies. |
| 6. Restart the Upload Process | This resets any potential session issues. Refresh the page to restart and upload again. |
| 7. Seek Technical Support | Provide details of the issue for faster assistance |