When an ID verification fails, it’s important to handle the retake process carefully to avoid triggering any flags or alerts in the system. This guide provides practical tips to ensure a smooth resubmission while maintaining compliance with verification protocols.

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🚩 Tips for Retaking Failed ID Verification

What to do?How to do?
1. Assess Previous FailuresReview reasons for the previous failure.
2. Verify ID ValidityEnsure the ID uploaded is current and valid.
3. Optimize Lighting ConditionsUse adequate lighting to improve image quality.
4. Check Background SettingsChoose a background which is free from distractions.
5. Ensure Camera StabilityKeep the camera steady during capture.
6. Follow Image Format and SizeThe ideal file size is 3 mb and file format can be jpg, jpeg or png.
9. Clear Cache and CookiesIf using a web application, clear browser data before retrying.

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📌Additional Troubleshooting Steps:

  • Use a high-quality camera:
    • Use a camera with better resolution to enhance image clarity
  • Be Mindful of Glare:
    • Adjust angles to reduce glare from lights on the ID itself.
  • Approach the Process Calmly:
    • A relaxed demeanor can lead to better results during the photo-taking process
  • Conduct Double Checks:
    • Before submitting, double-check that the images meet all requirements and are clear and properly aligned.
Following these tips can help you successfully retake failed ID verifications without raising flags in the system