Face & ID Verification
ID Verification Errors from Night Mode or Low Light – Fix Guide
ID verification processes may encounter errors when capture occurs in low-light conditions or night mode. Don’t worry, this guide provides steps to troubleshoot and resolve these issues.
⚠️ Common Issues and Fixes.
| Common Issues | Fixes |
|---|---|
| Insufficient Lighting | Use natural light or add bright artificial light. |
| Reflections and Glare | Disable flash or adjust the angle to minimize glare. |
| Blurred Images | Hold the device steady and stabilize it if possible. |
| Poor Focus | Tap on the ID to ensure proper focus before capturing. |
| Bad Distance or Angle | Hold the camera parallel to the ID and ensure the full ID is visible. |
| Color Distortion | Ensure proper lighting to maintain natural colour. |
✅ Troubleshooting Steps
- Adjust Device Settings Turn off night mode and minimize the excessive brightness setting
- Review the ID Image After capturing, check the image for clarity and legibility.
💡Additional Tips -
- Use a Tripod: Stabilizing your device with a tripod can significantly reduce blur.
- Consider Environment: Capture in a clutter-free area to avoid distractions and improve focus.