Face & ID Verification
ID Upload Failing
If you are attempting to upload an ID for verification and are facing an issue, please follow the steps below to resolve possible issues
✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| File format issue | Ensure that the ID file you are trying to upload is in .pdf, .jpeg, .png formats only |
| File size too large | The uploaded file should not exceed 3 MB |
| Details are not clear | Make sure all necessary information on your ID is visible: ID number, your photo, validity, full name. |
| Old unclear photo | Try using the most latest valid photo ID that you may have. |
| Blurry or dark ID | Ensure that your ID is clear and well-lit |
| Cropped sections in ID | Ensure all the 4 corners or edges of the ID are in the image |
| Masked information | Make sure no information is covered |