Face & ID Verification
ID Verification Failing
If your submitted ID is blurry or unclear during the verification process, it may block you from proceeding. Follow the steps below to resolve the possible issues.
✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| Low quality ID | Use a high-resolution image for ID Verification. |
| Details are not clear | Check that the following details are clearly visible: ID number, your photo, validity, full name. |
| Unstable camera position | Hold your ID steadily during the capture. |
| Poor lighting conditions | Ensure you are in a well-lit area. Avoid backlighting that may obscure the ID. |
| Distance from the camera | Hold the ID at a distance where it can be captured clearly, generally about 6-12 inches from the camera. |
| Reflections or glare on the ID | Adjust the angle of your ID to minimize any glare from lights or windows. |
| Cropped sections in ID | Ensure all the 4 corners or edges of the ID are in the frame |
| Masked information | Make sure no information is covered |
🛠 Final Check: Ensure Your ID is Clear
Before submitting your ID for verification, check that the following details are clearly visible:- ID number
- Your photo
- Expiration date
- Full name