Face & ID Verification
LED Lights or Monitor Glare Causing Face Capture Issues – Fixes
If LED lighting or monitor glare is reflecting off your face or glasses, it can interfere with face capture during your Talview test. This may result in warnings, repeated verification steps, or even interruptions during your assessment.
✅ Common Causes and Fixes
| What Might Be Wrong | What You Can Do |
|---|---|
| LED or tube lights directly overhead | Shift your position or move the light source so it’s not shining directly on your face. |
| Monitor brightness is too high | Lower your screen brightness to reduce white-wash and facial glare. |
| Wearing glasses with reflective coating | Tilt your screen slightly or adjust lighting to avoid reflections on your lenses. |
| Light source is behind you | Sit facing the light source, never with it behind you. |
| Uneven lighting from one side | Use balanced lighting from both sides of your face to avoid shadow patches. |
📚 Additional Troubleshooting
Try these before starting your test:- Use warm, soft light (like a desk lamp pointed at the wall) instead of white LED spotlights
- Place your monitor slightly lower or at face level to minimize screen glare
- Run the system check and webcam preview to spot glare issues in advance
🌐 Final Check: Check for Glare
Before beginning:- Open your webcam preview
- Look for white spots, reflection on your skin or glasses, or dark shadows
- Adjust your screen or lighting until your entire face is evenly lit and glare-free