If your call with Ivy, Talview’s AI Interviewer, repeatedly drops or the audio keeps breaking up, the cause is almost always related to your network signal rather than the call itself. This can happen if you’re in a low-coverage zone or if your signal fluctuates during the call.
In this article, you will identify what’s causing the repeated drops and understand what happens if you’re unable to complete the call.
🔎 Troubleshooting Common Issues
| What Might Be Wrong | How to Fix It |
|---|
| You’re in a low-coverage zone or your signal is fluctuating | Move to a location with strong and stable coverage, ideally near a window or an open area. Avoid basements, lifts, and areas with known weak signal. |
| Other apps or downloads are affecting your line | Switch off any active downloads or calls on other apps that may affect your line. |
| A call dropped early | Ivy will automatically try again, up to 3 more times. |
| Half the conversation was already completed before it dropped | No further attempt is made, and your responses are sent to the recruitment team. |
Additional TipsIf repeated drops prevent you from completing the call and no further attempt reaches you, contact your recruiter.
