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If your call with Ivy, Talview’s AI Interviewer, cuts off while you’re in the middle of answering a question, this is usually caused by an unstable network connection rather than anything you did. This can happen even after the conversation has been going smoothly for a while, since network conditions can change during the call. In this article, you will understand what happened, what determines whether Ivy calls you back, and what to expect for the responses you’d already given.

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🔎 Troubleshooting Common Issues

What Might Be WrongHow to Fix It
An unstable network dropped the call while you were mid-answerStay in an area with good network coverage and keep your phone reachable for the next attempt.
The drop happened early in the conversationIvy will automatically call you again, up to 3 more times.
You had already completed about half of the conversationIvy will not call again. Your responses up to that point are passed to the recruitment team.
Ivy’s audio was cutting out or sounding unclear before the call droppedThis is often a sign of a weak signal.
See Why can’t I hear Ivy clearly during the call? for handset and network checks.
Additional Tips
  • If you expected a retry and did not receive one, contact your recruiter to resume the process.
  • Avoid basements, lifts, and other low-coverage areas for the duration of the call to reduce the chance of a drop.