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Introduction

This FAQ explains how Recruiters, Interviewers, and Hiring Managers can log in to the Talview platform using their organization’s configured authentication method — either Single Sign-On (SSO) or username/password. It also covers verification codes, supported browsers, session handling, password resets, and troubleshooting common login issues. Use this guide to understand each step of the login flow and how to resolve common access-related problems.

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1. Understanding the Login Flow

Q1. How do I log in to Talview?
  1. Go to your organization’s Talview login page (for example, yourcompany.talview.com).
  2. Enter your work email address and click Next.
  3. You’ll receive an 8-digit verification code via email.
  4. Enter the code to verify your identity.
  5. Based on your organization’s configuration, you’ll see options to:
    • Sign in with SSO (Single Sign-On), or
    • Sign in with Password
Q2. Why do I receive an 8-digit verification code? The verification code ensures that your email address is valid and associated with an active Talview account before showing login options. It helps prevent unauthorized access and confirms your identity. Q3. How long is my verification code valid? The verification code is typically valid for 10 minutes from the time it’s sent. If it expires, click Resend Code on the login page to receive a new one. Q4. My verification code email hasn’t arrived - what should I do?
  • Check your Spam/Junk folder.
  • Verify that your organization’s email filters allow emails from @talview.com.
  • Wait up to 60 seconds and click Resend Code.
  • If you still don’t receive it, contact your Admin to confirm your registered email address.
Q5. What browsers are supported for Talview login? Talview works best on:
  • Google Chrome (recommended)
  • Microsoft Edge (latest version)
  • Mozilla Firefox (latest version)
Safari is supported on macOS, but Internet Explorer is not supported. Always ensure your browser is updated for the best performance and security.

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2. Choosing Between SSO and Password Login

Q6. What happens after I enter my verification code? After verification, you’ll be redirected to the authentication options page. Depending on your organization’s setup, you might see:
  • “Sign in with SSO” – redirects you to your corporate login (Azure AD, Okta, Google Workspace, etc.), or
  • “Sign in with Password” – allows you to log in using your Talview credentials.
Q7. Can I switch between SSO and password login? Yes, if your organization allows both. You can click on either option after verification. If only one method is enabled (e.g., SSO-only organizations), the alternate option won’t appear. Q8. Can I use SSO if I’m logging in from a personal device or outside the office network? Yes - if your organization allows external SSO access. You’ll still be redirected to your company’s login page, where you’ll authenticate using MFA or VPN (as required by your IT policy). If your organization restricts SSO to internal networks, contact your IT Admin for remote access permissions.

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3. Password Login FAQs

Q9. My password is correct, but I still can’t log in.
  • Ensure Caps Lock is off.
  • Clear your browser cache and re-enter credentials.
  • Try using a different browser. If the issue continues, contact your Admin or Talview Support for a password reset.

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4. SSO (Single Sign-On) Login FAQs

Q10. What is SSO and how does it work in Talview? SSO allows you to sign in using your organization’s existing credentials. After your email is verified, Talview redirects you to your corporate login page (e.g., Microsoft, Okta, Google). Once authenticated, you’re redirected back to Talview automatically. Q11. I’m seeing an “Invalid SSO token” or “Authentication failed” error - what should I do?
  • Clear your browser cookies and retry.
  • Confirm you’re using your official work email associated with your SSO account.
  • If the issue persists, contact your IT Admin to verify your SSO configuration.
Q12. I can log in via SSO in one browser but not another. This usually happens due to cached credentials or session cookies. Try:
  • Logging out of all active sessions.
  • Clearing cache and cookies.
  • Logging in again using your organization’s specific Talview URL.
Q14. Why am I redirected to the wrong login page or tenant? Make sure you’re using your organization’s unique Talview URL (e.g., abc.talview.com or xyz.talview.com). Different tenants are tied to different organizations, so logging in to the wrong one may result in authentication errors. Q15. My SSO works for other systems but not for Talview. Your Talview access group may not be mapped to your SSO profile. Ask your IT or Tenant Admin to confirm that your account is assigned to the Talview application group in your organization’s identity provider (IdP). Q16. Can I log in to Talview from multiple devices at the same time? You can log in from multiple devices (e.g., laptop and mobile browser), but only one active session per device type is supported. If you log in elsewhere, your previous session may automatically sign out for security reasons.

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5. MFA, Security, and Session Management

Q17. Does Talview require MFA (Multi-Factor Authentication)? Yes, if enabled by your organization. After SSO login, you might be prompted to authenticate using an Authenticator App, SMS, or Email OTP as a secondary security step. Q18. I didn’t get the MFA prompt or OTP. What can I do?
  • Ensure your registered email or device is active.
  • Check your spam/junk folder for OTP emails.
  • If you’re using an authenticator app, make sure it’s synced correctly. If the issue persists, contact your IT Admin to verify MFA setup.

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6. Access & Troubleshooting

Q19. I logged in but don’t see my workflows or requisitions. This typically means your recruiter role hasn’t been assigned yet. Contact your Tenant Admin to confirm your role permissions. Q20. The login page doesn’t load or shows a blank screen.
  • Clear browser cache and cookies.
  • Ensure you’re using a supported browser (Chrome, Edge, or Firefox).
  • Disable VPN or check your network connection. If the issue persists, contact Talview Support.
Q21. I’m stuck in a login loop - it keeps asking for my email again. This usually happens if session cookies are blocked or expired.
  • Clear browser cookies and try again.
  • Ensure your browser allows redirects and third-party cookies. If using SSO, confirm your organization’s login URL is correct.