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Sometimes, security settings on work or school devices can block the Secure Browser from installing or launching, this may result in delay in starting the exam process. Below are the common reasons and what you can do to fix the issue.

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✅ Common Causes and Fixes

Possible CauseWhat You Can Do
MDM or enterprise policy blocks installsAsk your IT team to allow app installation or provide admin rights.
App store or software installs are lockedCheck with IT if installations from unknown sources are restricted.
Admin rights are neededYou may not have permission to install apps. IT support is required.
Antivirus/firewall restrictionsRequest IT to whitelist or trust the Secure Browser installer.
The system uses custom security settingsIT may need to adjust device policies to allow exam software.

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What you can do right now ?

  • Share the app name and installer link with your IT team.
  • Request temporary admin access or remote installation support.
  • Ensure firewall/antivirus isn’t blocking the installer.
  • Try installing on a personal device if allowed by test guidelines.