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If you’re unable to share your screen during a test or interview, it might be due to restrictions set by your system administrator or IT policy. This can prevent the platform from verifying your activity, which may result in delays, auto-cancellation of the session, or disqualification. Follow the steps below to identify and resolve the issue quickly.

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✅ Common Causes and Fixes

What Might Be WrongWhat You Can Do
Device is managed by an organization (school/work)Use a personal device if possible, or request temporary access permissions from your IT team.
Browser lacks screen share permissionsOn Google Chrome, click the 🔒 lock icon in the address bar > Select Site settings > Set Camera, Microphone, and Screen sharing (if visible) to Allow > Refresh or restart the browser for changes to apply.
On Microsoft Edge, click the 🔒 lock icon in the address bar > Choose Permissions for this site > Set Camera, Microphone, and Screen sharing (if available) to Allow > Restart the browser for changes to apply.
On Mozilla Firefox, visit the site > When prompted, select the screen/window/tab to share > Click Allow to confirm sharing > Make sure you’re not using Private Mode, as screen sharing is blocked there.
Security software blocking screen captureTemporarily disable or configure antivirus/firewall settings to allow screen sharing.
Screen share not enabled for virtual desktops or remote sessionsTry using a direct system (not through Remote Desktop, Citrix, or similar environments).
Outdated browser or OS restrictionsUpdate your browser and operating system to the latest versions.

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🔐 For macOS Users: Grant Screen Recording Access

  1. Go to System Settings > Privacy & Security > Screen Recording
  2. Enable access for your browser (e.g., Chrome or Edge)
  3. Restart the browser after enabling

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Additional Troubleshooting:

Still facing issues? Try these:
  • Restart your browser and system
  • Join the session using Google Chrome, Microsoft Edge or Firefox (recommended)
  • Check if screen recording is allowed in your OS settings (especially on macOS)

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🛠 Final Check: Test Your Screen Sharing

Before joining your interview, ensure that your system allows screen sharing. 👉 Run a Screen Share Test to confirm it’s working correctly. You should be able to select and share your entire screen or a specific window.