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During your Talview assessment, the system uses facial recognition to verify your identity and maintain assessment integrity. If you see a “Face not detected” error, it typically means the camera cannot clearly identify your face due to lighting conditions, camera positioning, or environmental factors. Proper lighting and correct camera positioning are essential for successful face verification and a smooth assessment experience.

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Optimize Your Lighting

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1. Position yourself in a well-lit area

  • Ensure the room where you take your assessment has enough light, so your face is easy to see throughout the entire test.
  • Use natural light whenever possible or add artificial lighting sources.

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2.Avoid backlighting

  • Do not sit with your back to the main light source or a window, as this can cause problems with face detection.
  • Backlighting obscures your face and creates shadows.
  • The light should shine on your face from the front so the camera can capture it clearly.

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3. Use a lamp for additional lighting

  • If needed, use a lamp behind your screen, pointed toward your face, even soft light works.
  • Avoid overhead-only lights that cause shadows under your eyes or nose.

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4. Ensure a neutral background

  • Use a well-lit room with a white or neutral background.
  • Choose a clean background that ensures the focus remains on you and minimizes distractions.

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Position Your Camera Correctly

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1. Set the webcam at eye level

  • Place the webcam at an angle that allows for efficient capture.
  • The camera should be positioned so it captures your face clearly without needing to look up or down excessively.

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2. Maintain proper distance

  • Stay at a distance that provides a clear view of your face without needing excessive zoom.
  • Center your face in front of the camera at an appropriate distance.
  • Position your camera so your full face is clearly visible in the preview.

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3. Keep your face centered

  • Tilt or adjust the camera angle if necessary to ensure your face is properly centered.
  • Your whole face should be visible without obstructions.

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Remove Obstructions

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1. Avoid items that block your face

  • Remove hats, sunglasses, masks, caps, or anything that blocks your face unless required for religious or medical reasons.
  • Proper lighting should enhance your features without shadows or reflections that could obscure your details.

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2. Minimize glare and reflections

  • Adjust your position to minimize glare from lighting sources.
  • If wearing glasses, be mindful of reflections that may interfere with face detection.

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3. Ensure no other faces are present

  • Remove other individuals or faces from the camera’s view to prevent confusion.
  • Only your face should be visible in the frame.

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Additional Troubleshooting Tips

  • Test your webcam functionality by opening any video application to confirm the camera is working properly
  • Clean the webcam lens, as dust or smudges can blur the image and affect detection
  • Close all applications that might be using the camera, such as Skype, Zoom, or Teams, as they can interfere with the assessment platform
  • Ensure adequate lighting in the room for optimal video quality
  • If using an external camera, ensure it is properly connected to your computer with cables securely plugged in