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Evaluator auto-assignment is driven by automation rules configured at the assessment step. If an unexpected evaluator is assigned, it is usually due to rule configuration, evaluator selection logic, or timing of assignment actions.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Wrong evaluator selected in the automation ruleOpen the assessment step → Automation side panel → edit the rule and verify the evaluators selected under Auto-assign evaluator.
Automation rule applied to the wrong assessment stepConfirm the rule is created for the correct assessment step. Rules do not apply across steps.
Conflicting automation rulesCheck Current Automations for multiple active rules that include evaluator assignment and deactivate unnecessary ones.
Evaluator manually changed after auto-assignmentVerify whether the evaluator was reassigned manually after the automation ran.
Candidate already had an evaluator assignedIf an evaluator was previously assigned, the rule condition Evaluator not assigned may not behave as expected. Remove existing assignments and retry.
Rule edited after assignment occurredAutomation rules do not retroactively update evaluator assignments. Changes apply only to future candidates or invites.
Assessment invite resent after rule updateResending invites after modifying rules may trigger a different evaluator assignment if rule conditions differ.

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Additional Tips

  • Review Current Automations regularly Always check the Current Automations section to ensure only the intended rules are active.
  • Test with a fresh candidate Add a new candidate to the assessment step and send the assessment invite to validate correct evaluator assignment.
  • Use clear naming or documentation When multiple recruiters manage the same workflow, document automation intent to avoid accidental evaluator changes.
  • Avoid overlapping rules Keep evaluator assignment logic simple to reduce unexpected behavior.