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Notification escalation messages are critical reminders that keep recruitment workflows on track by alerting recruiters about no-shows, pending actions, and time-sensitive tasks. When these automated reminders fail to trigger, it can lead to missed follow-ups, delayed hiring decisions, and poor candidate experience. This article helps recruiters troubleshoot and resolve issues when notification escalation messages fail to trigger in Talview’s Notification Inbox.

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🔎 Troubleshooting Common Issues

What might be wrongHow to fix it
Incorrect time zone settingsReview the time zone configuration in Profile Settings to ensure escalation timings align with your operational hours.
Email notifications blockedCheck your email spam/junk folder and add Talview’s notification domain to your safe senders list.
Escalation conditions not metReview the escalation rule conditions (e.g., “24 hours after no response”) to ensure the triggering criteria have actually been met.
System cache issuesClear your browser cache and cookies, then log out and log back in to refresh notification settings.

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Additional Tip

Test escalation rules using a dummy workflow to verify they’re functioning before applying them to live recruitment processes.