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Multiple notifications for the same event in the Notification Inbox, can clutter your workflow and make it harder to track important updates. Duplicate notifications typically occur due to system sync issues, multiple triggers firing simultaneously, or configuration overlaps in your notification settings. This article helps you identify why duplicate notifications appear and provides clear steps to resolve the issue so you can maintain a clean, organized inbox.

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🔎 Troubleshooting Common Issues

What Might Be WrongHow to Fix It
Browser cache is causing notifications to display twiceClear your browser cache and cookies, then refresh the page.
For persistent issues, try accessing Talview in an incognito/private browsing window.
System sync delay is creating duplicate entriesWait 2-3 minutes and refresh your inbox.
If duplicates persist, log out completely and log back in to force a fresh sync.
You’re logged into multiple devices or browser tabs simultaneouslyClose all other active Talview sessions.
Keep only one active session open to prevent notification duplication across devices.
Notification webhook is firing multiple timesContact your Talview administrator to review webhook configurations and ensure events are only triggering once.
Email forwarding rules are creating duplicate notificationsCheck if you have email-to-notification forwarding enabled while also receiving in-app notifications for the same events.
Disable one channel.

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Additional Tips:

  • Mark duplicates as read in bulk to quickly clear your inbox without losing track of the original notification you need to act on
  • Use the search function to check if you’ve already received a notification before responding to what appears to be a duplicate