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When signing in to Talview using SSO, you might expect to see multiple organization accounts associated with your email ID. However, sometimes only a limited number of those accounts appear in the account picker screen. This article outlines the most common causes and provides step-by-step checks to help you quickly identify and resolve the issue.

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✅ Common Causes and Fixes

What Might Be WrongWhat You Should Do
Some orgs don’t support your current SSO loginNot all Talview organization accounts share the same SSO setup. Try logging in again using the method provided by that specific org, or reach out to the admin of the missing org account.
Your SSO session is cached or staleSign out completely from your SSO provider (Google, Microsoft, etc.) and then log back in. You can also try Incognito mode.
You’re using a different login emailMake sure you are logging in with the exact email address that has access to all your orgs.
Your access was recently grantedNewly added SSO access might take a few minutes to reflect. Try refreshing after clearing cache or re-login in a different browser.

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Why This Happens

  • Each Talview organization is separately administered. SSO is configured per organization, and only admins of that specific org can grant SSO access.
  • If an organisation hasn’t enabled the same SSO method you’re using, it won’t appear in your account list even if you’ve used that email elsewhere.