Why is the interviewer not appearing in the drive even after being added? - Talview Docs

When an interviewer is added to a drive but doesn’t appear in the expected location, this issue typically stems from access permissions, synchronization delays, or configuration errors within the drive management system. Resolving visibility issues quickly ensures seamless candidate flow and prevents scheduling disruptions.

🔎 Troubleshooting Common Issues

What Might Be Wrong	How to Fix It
The drive has not refreshed after the interviewer was added, causing a display lag in the system.	Refresh the drive page or close and reopen the drive pop-up window. Log out and log back in to force a system sync if the interviewer still doesn’t appear.
The interviewer was added to a different room than expected within the multi-step workflow.	Navigate and check all rooms in the drive to confirm where the interviewer was assigned to.
Calendar synchronization conflicts or notification delivery failures prevented the interviewer from receiving their drive assignment details.	Resend the interviewer notification by removing and re-adding them to the drive. Confirm the interviewer’s email address is correct
Browser cache or stored session data is preventing the updated interviewer list from displaying correctly.	Clear browser cache and cookies, then reload the drive management page. Try accessing the drive from a different browser or device to rule out local storage issues.

Additional Tip:

Proactively verify interviewer availability before adding them to drives by reviewing their calendar integration and confirming they’ve synced their availability with the platform’s automated scheduling system.

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