Q: What is the VoIP call feature? The VoIP call feature is a built-in calling tool within the live interview room. It lets interviewers place voice calls to candidates on their phone number directly through the platform using an internet connection, without needing a separate phone, dialer, or third-party app.
Q: When should I use the VoIP call feature? The feature is primarily used when a candidate hasn’t joined the interview at the scheduled time. You can place a quick call to remind them, confirm their availability, or check if they’re experiencing technical issues. It can also be used a few minutes before a scheduled interview to confirm readiness and reduce no-shows.
Q: How do I initiate a VoIP call? From the live interview interface, select the Call option. A confirmation dialog will appear, click Yes, Call to proceed. The system will then attempt to connect with the candidate using secure VoIP technology. Note that a VoIP call can only be initiated if the candidate’s phone number has been added to the system.
Q: Do I need to install anything to use VoIP calling? No. The VoIP feature is built into the live interview room and works directly in your browser. There’s no additional software, plugin, or app to install.
Q: Will the candidate see my phone number when I call them? No. Both the interviewer’s and the candidate’s contact details remain confidential. The call is routed through the platform, so neither party’s personal phone number is exposed.
Q: Are VoIP calls recorded? Yes. VoIP calls made through the platform can be recorded, and transcripts may be available for review. This supports better documentation, evaluation, and collaboration across the hiring team.
Q: What happens if the candidate doesn’t answer the call? The system will wait for the candidate to pick up. If they don’t answer, you can try again after a short interval or reach out through other coordination methods, such as the in-session chat feature.
Q: What are the network requirements for clear VoIP calls? A stable internet connection is required for clear audio. Make sure you’re not on a VPN or proxy during the interview, and that your network meets the platform’s recommended bandwidth requirements. For detailed specifications, refer to Understanding Network Requirements for Clear VoIP Calls.
Q: Why is my VoIP call not connecting or showing “Call is in progress”? This can happen due to network instability or a temporary system issue. Try the following:
- Check your internet connection and make sure it’s stable.
- Ensure no VPN or proxy is running.
- Refresh the interview room and try placing the call again.
- If the issue persists, contact support at support@talview.com.
Q: Can I use VoIP calling on a mobile device? The VoIP feature is designed for use on a desktop or laptop browser. If you’re joining the interview on a mobile device, the availability of VoIP calling may vary depending on your device and browser.
Q: Can other participants in the interview room see that I placed a VoIP call? The call activity is logged within the platform for transparency and documentation purposes. Other participants in the session may be able to see that a call was placed.