System Setup & Requirements
MDM / Enterprise OS Restrictions (Cannot Install or Launch App)
Sometimes, security settings on work or school devices can block the Secure Browser from installing or launching, this may result in delay in starting the exam process. Below are the common reasons and what you can do to fix the issue.
Cannot Install Secure Browser (MDM / Enterprise Restrictions)
| Possible Cause | What You Can Do |
|---|---|
| MDM or enterprise policy blocks installs | Ask your IT team to allow app installation or provide admin rights. |
| App store or software installs are locked | Check with IT if installations from unknown sources are restricted. |
| Admin rights are needed | You may not have permission to install apps. IT support is required. |
| Antivirus/firewall restrictions | Request IT to whitelist or trust the Secure Browser installer. |
| The system uses custom security settings | IT may need to adjust device policies to allow exam software. |
- Share the app name and installer link with your IT team.
- Request temporary admin access or remote installation support.
- Ensure firewall/antivirus isn’t blocking the installer.
- Try installing on a personal device if allowed by test guidelines.
🆘 Need More Help?
If you’re still facing issues:- Take a screenshot of the error on the screen.
- Contact Talview Support with a short description of the issue and the steps you’ve tried