✅ Common Causes and Fixes
| Possible Cause | What You Can Do |
|---|---|
| MDM or enterprise policy blocks installs | Ask your IT team to allow app installation or provide admin rights. |
| App store or software installs are locked | Check with IT if installations from unknown sources are restricted. |
| Admin rights are needed | You may not have permission to install apps. IT support is required. |
| Antivirus/firewall restrictions | Request IT to whitelist or trust the Secure Browser installer. |
| The system uses custom security settings | IT may need to adjust device policies to allow exam software. |
💡What You Can Do Right Now -
- Share the app name and installer link with your IT team.
- Request temporary admin access or remote installation support.
- Ensure firewall/antivirus isn’t blocking the installer.
- Try installing on a personal device if allowed by test guidelines.