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If a candidate can’t see or download the reference file attached to a long form question, there are a few common reasons this can happen in Talview. In this article, you will identify the cause and get the file visible and downloadable for your candidate.

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🔎 Troubleshooting common issues

Additional Tips
  • Before asking the candidate to retry, confirm the question is fully published and not sitting in draft. A question saved as a draft will not be visible in the candidate view.
  • Always test the download flow yourself as a candidate before the assessment goes live to catch any issues early.
  • If the file is confirmed attached in the Assessment Engine but still not showing in the candidate view after 30 minutes, escalate with the following details: question ID, assessment ID, tenant ID, and the candidate’s browser and operating system.