Skip to main content
Ivy is an AI voice agent used by recruitment teams on Talview to speak with candidates over a phone call during the hiring process. If you’ve been told to expect an Ivy audio call, this guide answers the questions candidates most commonly ask before, during, and after the call. From confirming the call is genuine to understanding what happens to your responses, use this FAQ as a quick reference so you know exactly what to expect.

​
1. About the call

Q1. Why am I getting a call from an unknown number? Ivy calls are made from US or UK numbers, even if you’re applying from elsewhere. This is expected and is linked to your active application, so it is not a spam call. Q2. Do I need an internet connection to take the call? No. It’s a standard inbound phone call, the same as receiving any other call on your phone. You don’t need data, Wi-Fi, or any app to take it. Q3. How long does the call take? The call usually lasts about 5 to 10 minutes, depending on how many questions apply to your application. Q4. What language will Ivy speak in? Ivy speaks in conversational English, and you can respond the same way you would in any normal phone conversation. Q5. What kind of questions will Ivy ask? Ivy asks screening, interview, availability, and scheduling questions related to your application, and may ask relevant follow-up questions based on how you respond. For a full breakdown of question types and examples, see What questions does Ivy ask during the audio call?

​
2. After the call

Q1. Can I call back the number that called me? No. The number is inbound only, so calling it back will not connect you to anyone and will not trigger any action. For any queries, contact your recruiter. Q2. What happens after the call ends? Your responses are shared with the recruitment team, who review them and communicate the next steps in your hiring process, whether that’s moving forward, requesting more information, or closing out the process. Q3. What should I do if I am not available when Ivy calls? If you do not pick up, Ivy will automatically try to call you again, up to 3 more times, for a maximum of 4 attempts in total. If you are unable to take any of the attempts, contact your recruiter through your usual channel to arrange the call at a suitable time.

​
3. Verifying the call

Q1. Will Ivy ask for sensitive information like passwords, OTPs, or payment details? No. Ivy only asks hiring related questions. It will never ask for passwords, OTPs, bank details, or payment of any kind, so if a call asks for these, do not share them. Q2. Who should I contact if I still have questions about my call? Contact your recruiter or the recruitment team through the same channel they’ve used to communicate with you. They can confirm any details about your Ivy audio call and guide you on next steps.